Microsoft Dataverse - A Template to resolve incident

Microsoft Dataverse - A Template to resolve Incident

This template facilitates the resolution of incidents within Dataverse, ensuring swift and effective handling of customer issues.

Use the following steps to copy and paste the below template into the COZYROC JavaScript Task/Component.

1 - Drag and Drop the COZYROC JavaScript Task into the control flow canvas or the COZYROC JavaScript Component into the data flow canvas. Select REST Web Service Request Task from the drop-down list for the option Choose a pre-built script and click on the OK button, as shown in the below screen capture:


2 - Copy the below parameterization template code:

Resolve incident
  1. <?xml version="1.0" encoding="utf-16"?>
  2. <Parameters>
  3. <RestConnection>Dataverse</RestConnection>
  4. <Method>POST</Method>
  5. <Url>/ResolveIncident</Url>
  6. <ContentType>application/json</ContentType>
  7. <IsBodyFile>False</IsBodyFile>
  8. <Body>
  9. <![CDATA[{        
  10.                {
  11.                    "IncidentId": {
  12.                          "incidentid": "[incidentGuid]",
  13.                          "@odata.type": "Microsoft.Dynamics.CRM.incident"
  14.                    },
  15.                   "Status": 5,
  16.                   "BillableTime": 1,
  17.                   "Resolution": "test",
  18.                   "Remarks": "test"
  19.                 }
  20. }]]>
  21. </Body>
  22. </Parameters>

And then click on the Paste button in the COZYROC JavaScript Task/Component, as shown in the below screen capture:


Note: Make sure that the parameter Method is set to POST